How it Works

Working with us is easy! We offer very flexible support options to provide the appropriate level of support to your hosting customers. With Touch Tech Support handling your support needs, you’ll have more time to focus on the growth and success of your business!

Here is how the process works:

Step 1: Fill out the Touch Tech Support sign up form

Step 2: A member of the Touch Tech Support team will call you to understand your requirements and suggest a support package to meet your needs.

Step 3: Once we agree on a support package, we begin our on-boarding process which includes:

  • Defining support engagement and communication points.
  • Learning your support systems and processes. Alternatively, we can support your business with our support tools
  • Defining ticket handling and preparation for support launch.

Step 4: On the desired date, support is launched and Touch Tech Support agents begin supporting your customers.

Ongoing:
Consistent communication and program reviews with the Touch Tech Support team to ensure we are providing the most effective service to your business and customers.

Learn more about our customer support and server support services.

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